Terms of service

Terms of Service

1. Overview

This website is operated by Botanical Hearth. Throughout the site, the terms “we”, “us” and “our” refer to Botanical Hearth. By visiting our site and purchasing our handcrafted Herbal Scented Heating Pad, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Product Use & Safety Disclaimer

By purchasing our product, you acknowledge and agree to the following safety guidelines:

  • Heating Instructions: You must strictly follow the heating instructions provided (60 seconds initially). Overheating can cause the botanicals to scorch or create a fire hazard.

  • Supervision: Never leave the product unattended in the microwave.

  • Sensitivity: Always test the temperature of the bag against the back of your hand before applying it to sensitive areas or using it on children or the elderly.

  • Medical Advice: Our products are intended for comfort and relaxation and are not a substitute for professional medical advice, diagnosis, or treatment.

3. Accuracy of Information

We take great care to ensure our handcrafted products match the descriptions provided. However, because we use natural botanicals (Star Anise, Cinnamon, Ginger) and handmade fabrics, slight variations in scent intensity, weight, and pattern alignment are normal and are not considered defects.

4. Final Sale & Modifications to Prices

As stated in our Refund Policy, all sales are final due to the hygienic nature of the product. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

5. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

6. Limitation of Liability

In no case shall Botanical Hearth, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind—including, without limitation, lost profits or personal injury—arising from your use of any of our products or for any other claim related in any way to your use of the product.

7. Contact Information

Questions about the Terms of Service should be sent to us at botanicalhearthbusiness@gmail.com